From repair booking to customer email, fully connected.
A custom WordPress workflow that connects the repair quote, shop selection, appointment calendar, technician status, and automatic completion email.
Project overview
iPhoneCassé needed more than an appointment form. The customer booking, workshop calendar, repair status, and final notification all had to work as one dependable process.
We built a connected system that registers each booking automatically, gives staff a clear operational view, and emails the customer as soon as the repair is marked complete.
The brief
iPhoneCassé needed to connect its customer-facing repair quote flow with the real schedule of multiple repair locations. Customers had to choose a device, describe the repair, select a store and appointment, while staff needed a clear workshop calendar that could handle frequent fifteen-minute slots.
The business also wanted the workflow to continue after the booking. Once a technician completed a repair, the customer needed to receive an automatic email instead of waiting for a manual phone call.
The solution
We built a connected repair-booking system inside WordPress. The customer selects the phone and repair, enters contact details, chooses the most convenient shop, and reserves an available time. The appointment is registered immediately in the correct workshop calendar with the device and repair information attached.
One workflow from booking to collection
- The customer chooses the device, repair, shop, date, and time in one guided flow.
- The booking appears automatically in the selected workshop calendar.
- Staff can move each job through booked, accepted, in repair, and completed statuses.
- Marking the repair as completed triggers a clear email that tells the customer the phone is ready.
The outcome
The new system removes repeated data entry and gives every shop one shared operational view. Staff no longer need to copy appointment details between messages, calendars, and repair notes. Customers receive a faster and more predictable experience, while managers can control opening days, standard slots, custom hours, and date exceptions without developer support.
Most importantly, the handoff from completed repair to customer notification now happens automatically, reducing manual work at the exact moment the workshop is busiest.